At 1cuci, your privacy is more than a legal obligation – it is a genuine commitment. This document explains in detail how we collect, use, store, and protect your personal information.
Six core commitments that keep your data protected at all times
All personal data and financial transactions are protected with 256-bit SSL/TLS encryption – the same standard used by Maybank2u and CIMB Clicks – ensuring your information is never exposed.
1cuci has never and will never sell, rent, or trade members' personal data to any third party for marketing or commercial purposes.
We are transparent about what data we collect, why we collect it, and how it is used. No hidden agenda – what you read in this policy is exactly what happens in practice.
You have the right to access, correct, transfer, or delete your personal data at any time. Requests may be submitted via live chat or email to our privacy team.
The 1cuci Privacy Policy is designed and operated in compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) — the primary legislation governing the handling of personal data in the country.
In the event of a data breach that may affect your information, we are committed to notifying you within 72 hours via email or in-account notification.
This Privacy Policy describes the commitment 1cuci to the protection of personal data for all members and users of our platform. It applies to all 1cuci products and services, including Sports Betting (Malaysia Super League, EPL, badminton), Live Casino, slots, e-sports, and all other platform features. By using the 1cuci platform, you agree to the practices described in this Privacy Policy.
1cuci is Malaysia's leading online sports betting and casino platform. We understand that member trust is our most valuable asset, and a large part of that trust depends on how we handle the personal information you entrust to us.
This Privacy Policy is drafted in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia and outlines in detail: the types of personal data we collect, the purposes for which it is collected, the parties who may receive your data, the security measures we implement, and your rights as a data subject.
This policy applies to all your interactions with 1cuci, including when registering an account, making deposits via Touch 'n Go or DuitNow, playing live baccarat, placing sports bets, and every time you contact our customer support team.
Note: If you do not agree with any part of this Privacy Policy, please stop using the 1cuci platform and contact us to formally close your account.
We only collect data that is strictly necessary to deliver 1cuci's services safely and effectively. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, IC number | Identity verification (KYC) |
| Contact Data | Phone number, email address | Communication & OTP verification |
| Financial Data | Payment methods (TNG, DuitNow, FPX), deposit/withdrawal records | Transaction processing |
| Activity Data | Betting records, games played, session duration | Account management & responsible gaming |
| Technical Data | IP address, browser type, device, operating system | Security & fraud detection |
| Cookie Data | Session cookies, preference cookies, performance analytics | Enhanced user experience |
We do not collect sensitive data such as medical information, religious beliefs, political views, or biometric data. All financial data related to Malaysian payment methods (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX) is stored in encrypted format and is never stored as plain text.
The data we collect is used exclusively for the following legitimate purposes:
We will only send you marketing communications if you have given explicit consent. You may withdraw this consent at any time through your account settings or by contacting our support team.
1cuci does not sell, rent, or trade your personal data. However, there are limited circumstances in which we may share your data with specific parties:
In all of the above sharing scenarios, we only disclose the minimum data necessary for that specific purpose. No personal data is shared with third parties for advertising or marketing purposes.
1cuci continuously invests in the latest security infrastructure to protect your personal data. The technical and organisational measures we have implemented include:
While we take all reasonable steps to protect your data, no system is 100% risk-free. You also play an important role in keeping your account secure by using a strong password and not sharing your login credentials.
The 1cuci platform uses cookies and similar technologies to enhance the user experience and ensure platform security. The following are the types of cookies we use:
You can manage your cookie preferences through your web browser settings. However, disabling essential cookies may affect core platform functions such as login and payment processing.
1cuci retains your personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable Malaysian law:
Once the retention period expires, data will be securely deleted using procedures that ensure it cannot be recovered. For accounts closed at the member's own request, personal profile data (name, phone number, email) will be anonymised within 90 days.
Under Malaysia's PDPA and 1cuci's policy, you have the following rights regarding your personal data:
Request a copy of the personal data we hold about you in a readable format.
Request corrections to any inaccurate or incomplete data via account settings or support.
Request the deletion of your personal data, subject to applicable legal requirements.
Request a copy of your data in a structured, machine-readable format (JSON/CSV).
Object to the processing of your data for marketing purposes or in certain other circumstances.
Request that we restrict the processing of your data under certain circumstances provided for by law.
To submit any request related to these rights, contact our privacy team at support@1cuci.ws with the subject line "Data Privacy Request". We are committed to responding within 30 days from the date the request is received.
The 1cuci platform is intended exclusively for individuals aged 18 years and above. We do not knowingly collect personal data from individuals under the age of 18.
If we become aware that we have collected personal data from a minor, we will take immediate steps to delete that data and close the account in question. Parents or guardians who believe their child may have provided personal information to 1cuci are encouraged to contact us immediately at support@1cuci.ws.
1cuci reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, the technologies we use, legal requirements, or other operational reasons.
When we make material changes, we will notify you via:
Continued use of the 1cuci platform after any policy changes are published will be considered acceptance of the revised policy. We encourage you to review this page periodically.
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact the 1cuci Privacy Officer through the following channels:
We take every privacy enquiry seriously and are committed to providing clear, accurate, and timely responses to all 1cuci Malaysia members.
With the confidence of knowing how we protect your data, you can enjoy Sports Betting, live baccarat, slots, and e-sports on 1cuci freely. Register for free today.